Employment Services


Certificate IV in Employment Services

This qualification will provide you with the skills and knowledge to be effective operators within the employment sector. These will include:

  • Building networks and relationships
  • Legal, ethical, and technical background
  • Up-to-date information on employment services in Australia
  • Supporting employment and career development
  • Mental health, stressors, and dealing with the issues of today.

Course Duration and Delivery

The 12 month program is delivered in shorter, more manageable terms of learning.

This allows you to focus on specific sections of the program at one time.

These terms also provide the perfect ‘check point’ over the duration of the program to monitor and support your progress.

Each term, you will enjoy an innovative 360 degree learning experience.

After a program orientation session, you will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Job Outcomes

  • Client Services Officer
  • Employment Consultant
  • Employment Consultant – Case Manager
  • Job Search Training Consultant
  • Training and Placement Officer

Request a free demo

Ready to take the next step? Then book a free demo session with our team.

You will be able to see first-hand the type of learning activities and course materials you will enjoy as part of your course.

Program Details

This is an entry-level course, and no previous skills or experience are necessary.

While there are no specific entry requirements, participants are required to take the language, literacy, and numeracy skills (LLN) assessment. It will help us understand how we can assist you in any areas where you may need help while studying with us.

There is the expectation that students will attend scheduled online face-to-face tutorials and webinars.

Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are:

  • Microsoft Windows 7 or later or Mac OS X or above
    • Microsoft Office 
    • Up-to-date internet browser
    • You may also need access to a printer and the following applications
      • Adobe Acrobat reader (free download)
      • Adobe Flash player (free download)

Mobile video recording device i.e., a mobile phone that can record short video at a workplace with a supervisor

Total number of units = 14

  • 9 core units
  • 5 elective units
Code  TitleStatus
CHCCCS016Respond to client needsCore
CHCCOM002Use communication to build relationshipsCore
CHCDIV001Work with diverse peopleCore
CHCECD001Analyse and apply information that supports employment and career developmentCore
CHCECD002Deliver and monitor contracted employment servicesCore
CHCECD003Promote job seekers to employersCore
CHCECD006Develop and monitor employment plansCore
CHCLEG001Work legally and ethicallyCore
CHCPRP001Develop and maintain networks and collaborative partnershipsCore
CHCECD005Deliver employment services to employersElective
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safetyElective
BSBPEF201Support personal wellbeing in the workplaceElective
BSBPEF301Organise personal work prioritiesElective
BSBOPS305Process customer complaintsElective

Funding is available for eligible participants. Complete the “Enquire Now” section below, and one of our representatives will be in touch.

Enquire Now